Refund policy

ONLINE ORDERS: RETURNS

A full refund will be issued for faulty skincare or makeup packaging or content once the item has been returned with a completed returns form and the fault has being accepted by the national distributor for that brand.

Refunds or exchanges will not be issued on skincare or makeup items if you have ordered the wrong product or changed your mind. So please choose carefully.

To return your faulty item(s), you must first contact Mi:skn Clinic via email or phone within 7 days of receipt of your order to explain thereason for the retunr. We will email you a returns form which must be filled in fully and returned with your item(s). Returns will not be processed without a completed form.

 

HOW TO RETURN A FAULTY PRODUCT

• Contact us within 7 days of receipt of your order via email or phone by calling Mi:skn Clinic on (08) 9328 3350 Mon-Fri 12pm-7pm AWST.
• All items must be in original packaging.
• Please include a filled copy of your returns form with your return.
• Send Returns and completed Returns Form to Mi:skn Clinic, 144 Summers St, Perth WA 6000.
• Postage costs to return faulty items will not be refunded.
• Please retain proof of postage in case we fail to receive your return package.
• Returns will be processed within 5 business days of receipt and a refund will be issued in the original form of payment.